COVID‐19 Safety Plan
Work Health and Safety (WHS) laws require public transport operators to ensure the health, safety and welfare of their workers and others at the workplace. COVID‐19 is a risk to the health and safety of the operator’s employees and customers.


Ezi Drive Coaches is committed to COVID safety and keeping our community safe.

COVID19 Safety Plan

Work Health and Safety (WHS) laws require public transport operators to ensure the health, safety and welfare of their workers and others at the workplace. COVID-19 is a risk to the health and safety of the operators employees and customers.

Ezi Drive Coaches is committed to COVID safety and keeping our community safe.

Ezi Drive Coaches has developed this COVID-19 Safety Plan to help create and maintain a safe environment for our employees and our customers. This will help slow the spread of COVID-19 and provide assurance to our
customers that they can safely use our services.
This following guidelines and actions ensure we provide a COVID safe environment for ourcustomers and workers. The plan also supports our registration with the NSW Government as a COVID safe business.

BUSINESS DETAILS
Business name: Ezi Drive Coaches Senior Holiday Coach Tours.com.au
Plan completed by: Mary Pratt
Approved by: Mary Pratt
GUIDELINES FOR Ezi Drive Coaches
Wellbeing of staff and customers
Exclude staff and customers who are unwell. COVID information is provided to staff to ensure
they practice good hygiene and stay at home if
sick.
Vulnerable Workers identified and provided an
opportunity to isolate following risk assessment.
Notice to customers posted at depot/office and
waiting areas to ensure that customers do not
enter if feeling sick, have flu like symptoms or are
meant to be self]isolating.
EZI DRIVE COACHES and MINI BUSES
Senior Holiday Coach Tours.com.au
Post Office Box 109 BRINGELLY NSW 2556
TELEPHONE: (02) 4774 9700
[email protected] www.holidaycoachtours.com.au
ABN 48 461 074 369
WE DRIVE YOU
SINCE 1992
REQUIREMENTS ACTIONS
Page 2 of 6
Customers using regular passenger and/or
dedicated school services are referred to the
transportnsw.info websitegCOVID-19: Travel
advice and informationh, which advises customers
to stay home if sick.
For Long Distance, Tourist or Charter (LDTC)
services, pre]departure sign]off procedures
implemented to verify no passenger can board if
feeling sick, has flu like symptoms or is meant to
be self]isolating.
Provide staff with information and training on
COVID-19, including when to get tested, physical
distancing and cleaning.
Staff provided with TfNSW and NSW Health
guidelines on physical distancing and cleaning.
Staff provided with BusNSW notice titled
gCoronavirus Information for Drivers and Staffh.
Cleaning staff and contractors trained to meet the
TfNSW Infection Control Cleaning Guidelines.
Make staff aware of their leave entitlements if
they are sick or required to self]isolate.
Staff provided with COVID-19 information relating
to annual leave, long service leave and unpaid
leave as required.
Vulnerable Workers provided with letter/notice
regarding assessment of risks and options.
Display conditions of entry (website, social media,
entrances).
Note included on company website (where
applicable) with link to transportnsw.info website
gCOVID-19: Travel advice and informationh.
For LDTC services, a COVID-19 notice including
recommended precautions is provided to
passengers/hirers and posted on company
website (where applicable).
Physical distancing
Place queue markers outside your premises,
at checkouts and at counters.
Exclusion zone is established between driver and
passengers in vehicles.
Passengers to follow TfNSW advice and avoid
close contact with other people at stops, stations
and on]board services.
Marked areas for queuing are provided at
depot/office and waiting areas.
Consider physical barriers such as plexiglass around
counters with high volume interactions with
customers.
Cash payments are prohibited/limited in line with
contract requirements and TfNSW guidance.
Opal card reader adjacent to the driver
deactivated (where applicable).
REQUIREMENTS ACTIONS
Page 3 of 6
The installation of driver screens (sneeze guards)
are considered if a specific risk is identified.
Reduce contact between customer groups. Seat stickers (gSit hereh green dot) are attached to
selected seats to encourage passengers to
maintain physical distancing on TfNSW contracted
regular passenger services.
As per TfNSW guidance, school children and those
who require assistance, such as those with a
disability are given priority access on regular
passenger services.
As per TfNSW guidance, there are no physical
distancing restrictions on dedicated school
services.
Passenger loadings are monitored to help better
manage customer flow and crowding. Bus drivers
to report any crowding to supervisor.
For LDTC services, high back seats are used where
practicable to provide a physical barrier between
passengers.
Move or remove tables and seating to
support 1.5 metres of physical distance.
Exclusion zones set up in vehicle between driver
and passengers.
For LDTC services, pre]booked seats are allocated
to maximise physical distancing of at least 1.5
metres apart, where possible.
For LDTC services, marked seating areas are
provided for customers to use in waiting areas.
Where possible, ensure staff maintain 1.5
metres physical distancing and assign
workers to specific workstations
Use of Driver Meal Room for breaks prohibited
during pandemic.
Office staff to work from home where practicable.
Social distancing guidelines and protocols
implemented in office.
Where reasonably practical, stagger start
times and breaks for staff members.
Only staff on shift or starting/finishing a driving
shift permitted in the depot.
Use of Driver Meal Room for breaks prohibited
during pandemic.
Office/Workshop staff meal breaks are staggered
to allow for distancing.
REQUIREMENTS ACTIONS
Page 4 of 6
Review regular deliveries and request
contactless delivery/ invoicing where
practical.
All bookings and invoices for LDTC services are
done electronically.
Subcontractors required to work at the depot or
delivering parts, are provided with companyfs
COVID]Safe practices.
Introduce strategies to manage gatherings
that may occur outside the premises.
For tourist and charter services, bookings and
visitation at venues and attractions are made to
comply with social distancing and gathering rules,
and passenger attendance is staggered where
required.
For LDTC services, passengers are instructed
(written notice and verbal) to maintain social
distance when getting on/off the vehicle and
when picking up and dropping off luggage.
Where practical, taxi and ride share services
should encourage customers to sit in the
back seat and have the windows open to
promote air flow.
Customers using regular passenger services are to
follow TfNSW gCOVID-19: Travel advice and
informationh, which for buses includes not using
the Opal reader at the front of the bus and
standing behind the red no standing zone (where
applicable).
For LDTC services, passengers instructed (written
notice and verbal) to remain in allocated seat
unless instructed otherwise by the driver.
Avoid close contact with passengers and ask
passengers to handle their own personal
belongings during pick]up and drop]off.
For LDTC services, passengers are instructed to
self]serve baggage package and collection from
luggage bins. If not possible, driver to wear PPE
including disposable gloves when handling luggage
for passengers.
Avoid using the vehiclefs re]circulated air
option during passenger transport. Where
possible use the vehiclefs vents to bring in
fresh air from outside and lower the
windows.
Drivers instructed to use gfresh air” mode for air
conditioning in buses/coaches where applicable.
Windows will be opened to increase ventilation
where possible.
Hygiene and cleaning
Adopt good hand hygiene practices. COVID Hygiene posters are visible at depot/office.
PPE (including disposable gloves) and hand
sanitiser provided to staff.
Customers using regular passenger and dedicated
school services are to follow TfNSW gCOVID-19:
Travel advice and informationh, which includes
washing hands regularly to protect fellow
commuters and staff.
REQUIREMENTS ACTIONS
Page 5 of 6
For LDTC services, passengers encouraged to
carry/use their own hand sanitiser or wipes.
Ensure bathrooms are well stocked with hand soap
and paper towels.
Depot/office cleaning practices updated to ensure
bathrooms are cleaned daily and sufficient stock
of soap and paper towels is maintained.
For LDTC services, passengers asked not to use
toilet on board coach.
For LDTC services, passengers and staff advised to
use hand sanitiser after an on]road meal break.
Clean areas frequented by staff or customers at
least daily with detergent or disinfectant. Clean
frequently touched areas and surfaces several
times per day with a detergent or disinfectant
solution or wipe.
All surfaces within vehicles are cleaned as per
TfNSW Infection Control Cleaning Guidelines.
Drivers provided with cleaning wipes for high
touch surfaces.
TfNSW Sanitisation and Hygiene Agile Response
Cleaners (SHARCfs) board buses at key
interchanges and layovers to clean high touch
areas, including Opal Card readers and stop
buttons, in preparation for the next service (where
applicable).
Maintain disinfectant solutions at an
appropriate strength and use in accordance
with the manufacturersf instructions.
Disinfectant solutions meet TfNSW Infection
Control Cleaning Guidelines (disinfectant
recommended by the NSW Clinical Excellence
Commission).
Material Safety Data Sheet provided to staff.
Staff are to wear gloves when cleaning and
wash handsthoroughlybefore and after with
soap and water.
Staff issued with hand sanitiser and PPE (including
disposable gloves).
Posters identifying correct hand washing
procedures provided at wash areas.
Encourage contactless payment options. Cash payments are prohibited/limited in line with
contract requirements and TfNSW guidance.
Contactless transport payments are encouraged
where applicable.
Opal card reader adjacent to driver deactivated
(where applicable).
For LDTC services, online bookings and payments
implemented where practicable.
Employ extra cleaning practices at the end of
each shift, as part of good hygiene practice,
including where practical the sanitisation of
All surfaces within vehicles are cleaned as per the
TfNSW Infection Control Cleaning Guidelines.
Vehicles are cleaned a minimum of once daily, or
REQUIREMENTS ACTIONS
Page 6 of 6
seats, door handles and window controls,
seatbelts and buckles, and payment equipment.
more frequently where possible, including the
wiping down of frequently touched hard surfaces
for example handrails, stanchions and seat frames.
Prior to commencement of a driverfs shift change,
the driverfs cabin work area is cleaned.
Avoid contact with surfaces often touched by
passengers or other drivers such as door
handles and frames, and seatbelt buckles.
All surfaces within vehicles are cleaned as per the
TfNSW Infection Control Cleaning Guidelines.
Drivers are not required to touch passenger
surfaces.
Record keeping
Ensure records are used only for the purposes of
tracing COVID-19infections and are stored
confidentially and securely.
For LDTC services, passenger details are included
on manifest, including the seat number for contact
tracing where applicable.
For charter services the hirer details are recorded.
The hirer is requested to maintain a record of the
individual passengers and it is recommended that
group members download the COVIDSafe app.
Passenger records are to be securely stored and
only accessed by senior management.
Senior management to regularly monitor and
assess government advice relating to the
collection of personal information.
Notify SafeWork NSW and NSW Health if a worker
comes into contact with someone who has tested
positive to COVID-19.
The company conducts staff health monitoring
and fitness for work assessments, as required
under the NSW Bus Operator Accreditation
Scheme (BOAS)
The company requires employees to notify
management and self] isolate if they test positive
to COVID-19 or have come in contact with
someone who has tested positive to COVID-19.
The company will notify relevant authorities
including SafeWork NSW, NSW Health and TfNSW
of any COVID-19 related incident.
Employers should make staff aware of the
COVIDSafe app and the benefits of the app to
support contact tracing if required.
The company has recommended that all staff
download the COVIDSafe App to help facilitate
contact tracing if required.
For LDTC services, information is provided to
passengers and hirers which recommends that
they download the COVIDSafe App to help
facilitate contact tracing if required.